FAQ

A few things you may want to know

How does a HeraLunna amulet work?
Start by choosing the amulet shape that feels right for you, then add the charms and symbols that carry meaning for your story.

Can I choose my own charms?
Yes. Each charm carries its own symbolism, allowing you to create a combination that feels personal to you.

Can I add new charms later?
Yes. Your amulet is designed to evolve with your story, so you can add new symbols over time.

What are HeraLunna pieces made from?
Our jewelry is crafted using Gold Vermeil over 925 sterling silver, combining a precious-metal core with a warm gold finish.

Does my amulet include a chain?
Yes. A matching Gold Vermeil chain is included with every amulet as our gift to you.

How should I care for my jewelry?
Store your jewelry in a dry place, avoid direct contact with perfumes and harsh chemicals, and gently wipe it with a soft, dry cloth after wear. You can find our complete care guide on the Materials & Care page.

Is my jewelry covered by a guarantee?
Yes. HeraLunna jewelry is backed by our Lifetime Guarantee against eligible manufacturing defects in materials and craftsmanship.

Will I receive tracking for my order?
Yes. Once your order is dispatched, you’ll receive tracking information so you can follow its journey.

How can I contact HeraLunna?
You can reach our Customer Care team through our Contact page. We’ll be happy to help with questions about products, orders, shipping or your jewelry.