Lifetime Guarantee

Made to be part of your story. Protected for life.

We want every HeraLunna piece to feel special from the moment it becomes yours — and to stay that way.

That’s why our jewelry is backed by a Lifetime Guarantee against manufacturing defects in materials and craftsmanship.

What’s covered

If your HeraLunna piece develops a manufacturing issue related to its materials or craftsmanship, contact us and our team will carefully review it. If the issue is covered by our guarantee, we’ll repair or replace the piece as appropriate.

What’s not covered

Our Lifetime Guarantee does not cover damage caused by accidents, improper use, loss, theft, modifications, or normal signs of wear that naturally develop over time.

How to make a claim

Contact our customer care team with your order number, a short description of the issue, and clear photos of the piece. We’ll review your request and guide you through the next steps.

A, a short description of the issue, and clear photos of the piece. piece with meaning deserves care that lasts.