Privacy policy
PRIVACY POLICY
At Hera Lunna, we care about your privacy and the way your personal information is handled.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you visit our website, interact with us, or make a purchase.
1. PERSONAL INFORMATION WE COLLECT
When you visit our website, place an order, contact us, or subscribe to our marketing communications, we may collect certain personal information, including:
- Name
- Email address
- Phone number, when provided
- Shipping and billing address
- Order and transaction information
- Payment-related information
- Device and browser information
- IP address
- Website activity and usage information
Payment information may be processed directly by our payment providers and may not be stored directly by Hera Lunna.
We may also collect information through cookies, pixels, and similar technologies to operate our website, understand how it is used, improve the customer experience, and support analytics and advertising.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about your order
- Provide customer support
- Handle returns, refunds, and other customer requests
- Send marketing emails or promotional communications when permitted
- Improve our website, products, services, and customer experience
- Measure and improve our advertising and marketing
- Prevent fraud, misuse, or unauthorized activity
- Protect the security of our website and business
- Comply with applicable legal and regulatory obligations
3. SHARING YOUR INFORMATION
We may share personal information with trusted third parties that help us operate our business and provide our services.
These may include:
- Shopify, which powers our online store
- Payment processors
- Shipping and delivery providers
- Email and communication providers
- Analytics providers
- Advertising and marketing platforms
- Customer support tools
- Fraud prevention and security providers
- Professional and legal service providers when necessary
We share information only when reasonably necessary to provide our services, operate our business, improve our customer experience, support advertising and analytics, or comply with applicable law.
We may also disclose information when required by law or when necessary to protect our rights, customers, business, or others.
4. MARKETING COMMUNICATIONS
If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- Product updates
- News from Hera Lunna
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
You may also contact us at:
support@heralunna.com
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Understand how visitors interact with our website
- Measure website performance
- Improve the customer experience
- Analyze traffic and purchasing activity
- Support advertising and remarketing where permitted
You may be able to manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
6. ADVERTISING AND ANALYTICS
We may work with advertising and analytics providers to understand how customers use our website and to measure or improve our advertising.
These providers may use cookies, pixels, device information, and similar technologies according to their own privacy policies.
Depending on your location, you may have additional rights relating to the use of personal information for targeted advertising or similar purposes.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
- Fulfilling orders
- Providing customer support
- Maintaining transaction and business records
- Meeting accounting and tax obligations
- Preventing fraud
- Resolving disputes
- Enforcing our agreements and policies
- Meeting applicable legal obligations
When information is no longer required, we may delete or anonymize it where appropriate.
8. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other privacy rights available under applicable law
To submit a privacy request, contact us at:
support@heralunna.com
We may need to verify your identity before completing certain requests.
9. DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties.
Those third parties may have their own privacy policies and practices.
Hera Lunna is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
11. INTERNATIONAL CUSTOMERS
Because our service providers and business operations may be located in different countries, personal information may be processed or stored outside the country in which you live.
Where required, appropriate measures may be used to protect personal information transferred internationally.
12. CHILDREN'S PRIVACY
Our website and products are not intended for children under the age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided us with personal information improperly, please contact us.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our website
- Our services
- Our technology
- Legal or regulatory requirements
Updated versions will be posted on this page.
14. CONTACT US
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Hera Lunna
Email: support@heralunna.com
Website: heralunna.com