Refund policy

60-DAY RETURNS & MONEY-BACK GUARANTEE

We want you to feel confident shopping with Hera Lunna.

Standard Returns

You may contact us within 60 days of delivery to request an eligible return.

For standard returns, products should be returned in their original packaging and in a condition appropriate for return.

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Ice Crystals 60-Day Money-Back Guarantee

Ice Crystals purchases are covered by our 60-Day Money-Back Guarantee.

If you are not satisfied with your Ice Crystals purchase, contact us within 60 days of delivery at support@heralunna.com and include your order number.

We may request additional information about your order before approving a refund request.

Products that have been intentionally damaged, excessively used beyond reasonable product testing, or returned incomplete may not qualify for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the product and packaging when relevant.

Refunds

Once your return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

After a refund is issued, the time required for the funds to appear in your account may depend on your bank or payment provider.

Contact

Hera Lunna
Email: support@heralunna.com
Website: heralunna.com