Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of the Hera Lunna website and your purchase of products from our store.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service.

1. GENERAL

We reserve the right to update, modify, or replace any part of these Terms of Service by posting changes on our website.

It is your responsibility to review these Terms periodically for updates.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

2. PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

Product colors, appearance, packaging, and other details may vary slightly depending on your screen, device, production batch, or other factors.

We reserve the right to modify, discontinue, limit, or replace products at any time without prior notice.

Product availability is subject to change.

3. PRICING AND AVAILABILITY

Prices are displayed in the currency shown on our website.

We reserve the right to change prices, promotions, discounts, and offers at any time without prior notice.

Any applicable shipping costs, taxes, duties, or other charges will be displayed where required or described in the relevant store policies.

We reserve the right to limit sales to any person, geographic region, or jurisdiction where appropriate.

4. ORDERS

We reserve the right to refuse, limit, or cancel an order if we reasonably believe that it involves:

- Fraud or suspected fraud
- Unauthorized payment activity
- Incorrect pricing or product information
- Abuse of promotions or discounts
- Violation of these Terms
- Other suspicious or unlawful activity

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

5. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current.

However, our website may occasionally contain errors, inaccuracies, or omissions relating to:

- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
- Other store content

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information where permitted by law.

6. PAYMENTS

By placing an order, you confirm that:

- The information you provide is accurate and complete
- You are authorized to use the selected payment method
- You authorize the applicable payment provider to process the transaction

Payments may be processed by third-party payment providers.

Hera Lunna does not necessarily receive or store your complete payment card information.

7. SHIPPING AND DELIVERY

Order processing and shipping information is described in our Shipping Policy.

Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.

Delays may occur due to carriers, customs, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. RETURNS AND REFUNDS

Returns, refund requests, and eligibility are governed by our Return & Refund Policy.

Where applicable, eligible customers may request a return or refund within the time period described in that policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

9. PRODUCT GUARANTEES

Certain Hera Lunna products may include specific guarantees or warranties.

Any such guarantee applies only to the products specifically identified as eligible and is subject to the terms stated on the relevant guarantee page or product page.

Our Lifetime Guarantee, where offered, applies only to eligible jewelry products and does not automatically apply to cosmetics or other product categories.

10. INTELLECTUAL PROPERTY

All website content, including but not limited to:

- Text
- Product names
- Images
- Graphics
- Logos
- Branding
- Videos
- Page layouts
- Design elements

is owned by Hera Lunna or its licensors or content providers and may not be copied, reproduced, distributed, modified, or used without appropriate authorization.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites or services.

Your use of third-party services may be subject to separate terms and policies.

12. PROHIBITED USE

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not attempt to:

- Interfere with website security
- Introduce malicious code
- Access systems without authorization
- Misuse customer or business information
- Copy or exploit website content unlawfully
- Use the website in violation of applicable law

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Hera Lunna shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of Bulgaria, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your country or state of residence.

Any dispute arising from these Terms, your use of the website, or your purchase of products will be handled in accordance with applicable law.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Updated versions will be posted on this page and will become effective when published unless otherwise stated.

16. CONTACT US

If you have questions about these Terms of Service, please contact us:

Hera Lunna

Email: support@heralunna.com

Website: heralunna.com